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What is your contact information and business hours?
800.821.8270contactus@sepapparel.comOpen Monday – Friday, 8 am – 5 pm CST
Do you offer Live Chat?
We offer LIVE CHAT during business hours (Monday – Friday, 8 am – 5 pm CST). You may also leave a message via LIVE CHAT after hours, and we will reply the following business day.
How do I create an online account?
Go to MY ACCOUNT (upper right corner of our site). Select CREATE AN ACCOUNT.
What is the difference in an individual account and a group account?
If you are purchasing on behalf of a performing arts group, please place a group account order – even if purchasing only one item for the group at that time. If you are a performer, and are purchasing for yourself, please select an individual account.
Group accounts receive discounted pricing, and are connected to a group customer number assigned to their organization. This allows Southeastern to keep a history of purchases and account notes – which we hope makes outfitting a group from year to year easier! See how to add/remove group numbers.
Where can I find my group customer number?
If you have ordered from us in the past, check your email for an ORDER CONFIRMATION. Your group customer number will be located in the upper righthand corner. On some confirmations, it is the 5-digit number found on the left side next to your organization’s name.
If you know the director’s email associated with your account with Southeastern, you may also login to your online account, then go to MY ACCOUNT > ADD GROUP (left side menu). You may enter the email address and search for the group customer number.
How do I request a group customer number if I am a new customer?
Online: First, CREATE AN ONLINE ACCOUNT. Then sign in to MY ACCOUNT, here or from the top right homepage menu.
Phone: Call 800.821.8270. One of our Customer Care Specialists can set up your group account and group customer number.
What are the benefits of a group account?
If you are purchasing on behalf of a group (no minimum order required), Southeastern will assign a 5-digit group customer number to your organization. By using this account and number, you will receive discounted pricing and all purchases/historical notes will be kept for you should you need assistance. In addition, you will receive two annual catalogs, the Concert Choir catalog and the Sensations Show Choir catalog.
Can I connect to more than one group number?
Many of our directors are a part of more than one group (for instance, concert choir, concert band, orchestra, and/or show choir). If you would like to keep these orders separate, we are glad to assign you more than one group customer number. You may also connect to more than one group number online if you prefer to purchase items there.
How do I add/remove group numbers from my online account?
First, CREATE AN ONLINE ACCOUNT. Once logged into your online account at sepapparel.com, go to MY ACCOUNT (top right of home page). Then, from the left side menu, select ADD GROUP. You can locate your group by having your group customer number ready to enter or by knowing the email address of the director associated with your group account.
Do I need an account to make a purchase?
You can check out as a guest/individual at any time with no account. To receive group discount pricing, you must create an online account, then connect your online account to your group customer number. See how to add/remove group numbers.
Help! I forgot my password.
Go to MY ACCOUNT (upper right corner of our site). Click FORGOT YOUR PASSWORD? An email will be sent to help you reset your password. Don’t forget to check your spam folder for the email!
How do I measure for sizing?
Visit our SIZING RESOURCES page for printable charts and how-to measure videos (located at the bottom of the page).
Are your sizes the same as other retail sizes?
Southeastern’s sizes differ quite a bit from retail sizing due to the style of clothing. Please always be sure to measure twice and use our SIZE CHARTS before ordering!
What height requires a tall length dress?
We recommend ordering a tall length dress if you are 5’9” or taller.
What if I order the wrong size?
No problem! Unless you ordered a custom item, you are able to exchange for the needed size. Give us a call at 800.821.8270 for a RETURN AUTHORIZATION NUMBER.
What are sizing lines?
Most often used when sizing for a group order of concert dresses, a SIZING LINE is an order for multiple sizes in the dress chosen. This makes try-ons and size selections easy! To save time and reduce the cost of return shipping, you can simply keep the sizes that work and exchange (or return) the sizes that did not work for your group. Learn more about a SIZING LINE or call us at 800.821.8270 to order one for your group.
What are sizing bodices?
Used when sizing a group for show choir dresses, the tank-style bodices are available in both stretch and non-stretch (based on the style of dress chosen). SIZING BODICES are shipped free of charge, and they are proven to increase the accuracy with which sizes are selected for a group.
SIZING BODICES can be ordered by calling 800.821.8270. Please have a method of payment ready to secure the order, but there will be no charge as long as the items are returned within 15 days of receipt in their original condition.
How can I best size for concert dresses?
When possible, the best way to size for concert dresses is by ordering a SIZING LINE for your group members to try on.
If you are ordering for an individual or your timeframe does not allow this, however, the next best method is to size based on the measurements of the person you are outfitting. Our sizing differs quite a bit from streetwear sizing, so please keep this in mind when selecting your size.
Adult dresses corresponding with Size Chart A are non-stretch, so the fabric will have very little if any give. Adult dresses corresponding to Size Chart B will typically have an inch to an inch and a half of give, and they may be more forgiving if the person you are outfitting falls between sizes.
Please note that dresses may require alterations or hemming in order to fit a wide variety of body types. If you have questions about sizing or the fit of your dress, customer service is available to help!
How can I best size for show choir dresses?
When possible, the best way to size for show choir dresses is by ordering our set of SIZING BODICES for your group members to try on.
Can I order a sample dress?
We are able to send free samples of most of our garments and accessories! All that is needed is a registered group account and a method of payment to secure the order. For assistance with placing a sample order, please call customer service at 800.821.8270.
How do I order a custom size?
We offer the ability to purchase CUSTOM SIZES (SPECIAL CUTS) for individuals with measurements falling outside of our standard range of sizes. To place an order for a SPECIAL CUT garment, please complete the measurement form for the type of item needed on our ORDER FORMS page. Once completed, you may call or email customer service in order to provide these measurements and submit your order.
Because our dresses are made to be altered, many performers can be accommodated by the sizes offered on our charts. It is normal for one person’s measurements to fall between a few different sizes. If assistance is needed in selecting a size, we are happy to help!
Should I expect alterations to be needed?
All of our garments are made to be altered in order to accommodate a wide variety of body types. Because of this, most people will need to make alterations upon receiving them. If you have questions about sizing or the fit of your item, customer service is available to help!
How can I place an order?
For your convenience, there several ways to place an order. These methods are outlined on our How to Place an Order resource page, and we are happy to help you determine what will work best for you and your group!
How can I get a quote (complete with shipping costs)?
Southeastern is able to generate a detailed quote if styles, sizes, and quantities are provided, or a quote letter if only quantities and styles are known. To request a quote, please contact customer service.
I am not receiving the listed group price in my cart online.
If you are not receiving group pricing in your cart online and you have a group customer number, please navigate to your account dashboard and select Manage Groups once you have logged in. For information on adding a group number to your account, see How do I add/remove group numbers from my online account?
If a group is listed but no discount is reflected, please contact customer service for assistance.
Where can I find my group number to order online?
SEE Where can I find my group customer number?
Why is my order ‘on hold’?
On hold orders are not yet processing. Typically, if an order is “On Hold,” it is because information needed to process the order is missing. The hold reason is displayed at the bottom of your Order Confirmation, which is attached to the automated email generated after an order is placed. If you have questions about the reason your order is on hold, please contact customer service.
What if I cannot find the style(s) I ordered in the past?
If you are unable to locate a style you’ve previously ordered on our website, never fear! As long as we are still able to obtain the material used to make it, we are often able to reproduce it.
Contact customer service for more information on placing an order for a discontinued style.
Please note that discontinued styles are not eligible for returns or exchanges.
Do you keep records of past orders?
Past orders that have been placed on your online account are accessible by navigating to My Account > My Orders.
If you don’t see your orders there, Southeastern also keeps record of orders placed via other channels, which can be accessed by a customer service representative. When inquiring about order history, it is helpful to have a previous order number or group customer number so that you can be assisted as efficiently as possible.
How do I order a sizing line?
To order a sizing line, please contact customer service. Sizing line orders are processed like regular orders, and payment information must be received before an order is processed. For more information on sizing lines, please see What are sizing lines? ADD LINK
Do you accept custom orders?
If you see an existing style that you would like to make alterations to, we are often able to accommodate this! Contact customer service for more information. Please note that depending on the style and alterations requested, a minimum quantity may apply for an initial order, so this option is best suited to our group customer accounts.
Can I order a dress in a color not listed?
In most cases, the colors listed are the colors that we are able to obtain from our fabric suppliers.
If you would like to substitute the fabric of one of our styles with the fabric of another, this is a custom order, and a minimum quantity will apply. Please see Do you accept custom orders? For more information
How long are most styles of concert dresses available for reorder?
As long as Southeastern is still able to obtain the materials necessary to make a garment, we are able to make it. Please see What if I cannot find the style(s) I ordered in the past? For more information
How long are most styles of show choir dresses available for reorder?
What methods of payment do you accept?
For individuals ordering online, we currently only accept credit card payments.
We offer several different methods of payment for the convenience of our group customer accounts. Online, these include credit card and school purchase orders. We are able to accept these payment methods, as well as checks for orders placed over the phone.
Do you charge tax?
Southeastern does not charge tax on orders placed, with the exception of orders placed in North Carolina, South Dakota, and Alabama. NEED TO VERIFY INFORMATION
Can I use a Purchase Order online?
Group customer accounts may use school purchase orders when ordering online. Please select this as your payment method and enter the purchase order number when prompted. Orders over $2000, as well as some school districts require that you upload or send a copy of your purchase order to us to begin processing the order.
What if my purchase order is not ready when I place my order?
If you have not yet obtained a purchase order for your Southeastern order, please place your order by either calling or emailing customer service. The order will begin processing as soon as we receive purchase order information from you.
Do you need a copy of the Purchase Order?
Most orders under $2000 do not require a copy of the purchase order to begin processing.
Orders over $2000, as well as some school districts require that you upload or send a copy of your purchase order to us to begin processing the order. If this is required, the order will begin processing as soon as we receive a copy of the signed purchase order.
How do I submit a copy of my Purchase Order?
You may submit your purchase order by:
Emailing to contactus@sepapparel.com
Faxing to 800.239.1576
sepapparel.com (Web Orders Only)
How can I request an invoice?
You may request an invoice online using the Online Invoice Request form, or by contacting customer service.
