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Customer Service Representative

Job Type

Full time, Seasonal (August 2021 – December 2021 with possibility of extension)
(Part time positions may be available)
Monday – Friday 8 am – 5 pm

Job Description

In this role, you will represent Southeastern to the customer by providing exceptional service in a professional, courteous and helpful manner via phone and email. The majority of our customers are Music Educators/Directors seeking to outfit a group of students for upcoming choral performances. Our customers are passionate about their work, and take great pride in stage appearance. We seek to help these customers by sharing our product expertise, assisting with the selection of performance looks, providing samples/swatches/catalogs, offering sizing assistance and placing orders, as well as resolving order and payment issues.

In addition, this role requires:

• Order entry into Southeastern’s order management system
• Follow-up with accounts to close the sales loop and manage timely communication
• Suggestive selling of complimentary performance items
• Website navigation knowledge (sepapparel.com) to assist with online orders
• Communication with management to pass along customer feedback and ideas for improvement

Preferred qualifications:

• Experience providing customer service (via phone a plus)
• High school graduate or equivalent
• Excellent grammar and written skills
• Able to remain stationary and seated during work hours, continuously listening and talking with customers while working on a computer

Apply with us if you are:

• Ready to work and eager to learn
• An empathetic and resourceful problem-solver
• Friendly and professional
• Highly reliable and punctual
• An excellent communicator who likes to connect with people via phone
• Able to navigate multiple screens on a computer while helping customers

How to Apply

Email our Human Resources Department for more information and details on how to apply.

Request An Application

Southeastern Performance Apparel is an equal opportunity employer.